Returns & Exchanges
Due to the perishable nature of our high-quality meats, we cannot accept physical returns; however, we are committed to ensuring your satisfaction with every delivery. If your order arrives damaged or fails to meet our quality standards, please contact our support team within 7 days for a resolution.
Inspect Your Delivery
Upon arrival, immediately check your box to ensure all items are present and still frozen or cool to the touch.
Document Issues
If there is a problem with your order, take clear photos of the packaging and any specific product defects to help us assist you faster.
Contact Member Support
Reach out to our team via our help center or live chat with your order number and documentation within seven days of receipt.
Receive Resolution
Our team will review your claim and provide a replacement or account credit for any items that did not meet our rigorous quality benchmarks.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing